BTN's 8th Annual Car Rental & Ground Transportation ReportNational remains undefeated in the eight years BTN has conducted the survey, even as satisfaction levels among travel buyers is on the rise across the segment. Chauffeured transportation and ride-hailing companies, however, saw dips in overall scores, but there were pockets of improvement. Get the full report.... Get the Full Report
2022: National Car Rental came out on topNational Car Rental came out on top once again in BTN's 2022 Car Rental Survey, maintaining its undefeated record for all seven years of the survey. Its sister brand Enterprise reclaimed the second-place position. Find out how all the major U.S. brands fared in this year's BTN survey. Plus, chauffeured car and ride hail satisfaction trends.... KEEP READING
2020: National Stays on Top with BuyersBuyers rate car rental suppliers and chauffeured suppliers on pricing, amenities, data, service & more.... KEEP READING
2019: Car Rental Competition IntensifiesBuyers rate car rental suppliers and chauffeured suppliers on pricing, amenities, data, service & more.... KEEP READING
2018: Buyers Crave Communication from Car Rental Suppliers, Plus Chauffeured Suppliers Try to Bridge GapsBuyers rate car rental suppliers and ground transportation suppliers on their ability to deliver their services in terms of safety, vehicles, drivers, data quality and more.... KEEP READING
2017: National Three-Peats, Plus Travel Buyers’ Chauffeured Sourcing PrioritiesNational has won every year since BTN’s survey began ... KEEP READING
2016: National Wins, Plus Chauffeured PricingNational Wins Again & General Travel Buyer Satisfaction Rises... KEEP READING
2015: National, Enterprise Top Satisfaction Ratings, Chauffeured Suppliers Lag on PricingBTN's First Car Rental Survey, Including Buyers' Views on Chauffeured Suppliers... KEEP READING