Unmanaged, lightly managed, newly managed … even if you think your small or midsize travel program is mature and there’s nothing more you can squeeze from your suppliers, it may be time to think again. The industry has witnessed the continued resiliency of the small and midsize enterprise and many suppliers have pinned ambitious strategies to capturing that small to midsize segment as part of the new business travel opportunity set. So, now’s the time to seek out better deals and better benefits for small and midsize travel programs. Here’s how…

Methodology


Business Travel News fielded the 2023 Small and Midsize Enterprise survey from June 22 to July 14 on the SurveyMonkey platform. BTN via email solicited responses from subscribers to BTN, BTN Europe and BTN’s newsletters. BTN also solicited responses via the BTN Daily newsletter. A total of 151 qualified respondents answered the survey, 89 percent from North America and 9 percent from Europe. Not every respondent answered every survey question. BTN editors used the SurveyMonkey platform to collect and analyze results. In the charts in this issue, not all figures add up to 100 due to rounding. BTN editors followed up with interviews of travel and meetings executive to help create this 2023 SME special report.